At fashionstoreaz.com, your satisfaction is always at our priority!
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. So, please allow the difference between advertised images and the actual item you received.
Fashion Store AZ will support customers to exchange products within 30 days from the date of receipt of the product.
Conditions of return: your product must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You need to provide a receipt or proof of purchase, you can request a refund or replacement in the following cases:
- Printed products are not clear, blurred.
- Print position is not centered as described on the website.
- Wrong product delivered in order, or wrong part of order.
- Damaged due to the fault of our factory or the carrier; Not what you ordered;
- The product is not the right size, color as described.
We encourage you to get a new replacement for the defective product, and you don't even need to return the defective product to us. In this event, the product may be kept at customer’s disposal.
When experiencing these unfortunate incidents, please email us the problem (include actual product pictures and labels as proof) for prompt support for refund or exchange requests pay. You will be responsible for paying for your own shipping costs for returning your item.
Return Address: 397 Pearl St, Frederick, MD, 21701
You can always contact us for any return question at Mail: [email protected]. Phone:+1(240) 580-9632
Customers will be accepted for a refund in the following cases:
-The bill was charged two times
-Order lost, not received
-The product has a printing error, is torn, stretched
-The product is not the right size, color
-Delivered to the wrong address
-Over 30 days after receiving the order
-If your order hasn’t arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase.
Once the refund request is accepted, your money will be back to the bank and the Refund time will take 3-5 business days when the customers make a payment by the visa/credit card.
You can always contact us for any return/refund question at Mail: [email protected]. Phone:+1(240) 580-9632
Your order is only eligible to be cancelled and modified within 24 hours of placing the order and a management and processing fee (5% of your total order value) will be applied for the cancellation. After that time, the order is locked for processing and no information including product or shipping address details can be modified/cancelled.
If you want to place any request, Please contact our Customer Support team email: [email protected]
Please provide us with the order number and adjustments you would like to make. We will review and send confirmation once the changes are made.
Return/Refund Terms of Disclaimer.
-Stolen when the carrier confirms delivered
-If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
-Orders are delayed due to weather and disease.
-Products are custom made to order.
-If the customers order the wrong size, style, option they will not be supported for exchange or refund after 24 hours from the time of placing the order. Please contact via email to get the best support.
-We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
– Please keep in mind that purchasing means accepting all the terms mentioned above.