At Fashionstoreaz, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.
Returns
- Eligibility: Items must be returned within 30 days of receipt.
- Condition: Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
How to Return an Item
- Contact Us: Email our customer service team at [email protected] to initiate a return. Please include your order number and the reason for the return.
- Prepare Your Package: Repack the item securely in its original packaging, including all tags and accessories.
- Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
- Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Partial Refunds: Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund at our discretion.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected].
Non-Returnable Items
- Gift cards
- Sale items (only regular-priced items may be refunded, unfortunately, sale items cannot be refunded)
Late or Missing Refunds
- Processing Time: It may take some time before your refund is officially posted.
- Contact Your Bank: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Contact Us
For more information or assistance with returns and refunds, please contact us at [email protected]. We are here to help ensure your shopping experience with Fashionstoreaz is enjoyable and satisfying.