Strawberry Frosted Kid J1s Sneakers Donut Edition

At Fashionstoreaz, we want you to love every purchase. If you are not completely satisfied with your order, we’re here to help with easy returns and refunds.

Returns

• We accept returns within 14 days of the delivery date.

• Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

• Certain items are non-returnable for hygiene reasons, including earrings, undergarments, and swimwear.

Return Process

1. Contact our customer service at [email protected] with your order number and reason for return.

2. We will provide you with return instructions and a return address.

3. Ship the item back to us within 7 days of receiving the return instructions.

4. Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Refunds

• Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect your returned item.

• Shipping fees are non-refundable, except in cases where we shipped the wrong item or the item arrived damaged.

Exchanges

• We do not offer direct exchanges. If you would like a different size, color, or product, please return your original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item. We will arrange a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Return & Refund Policy, please email us at [email protected].

At Fashionstoreaz, we aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy to understand how we process and ship your purchases.

Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

• We currently ship within the United States only.
• We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Shipping Methods & Delivery Time

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business daysDelivery times are estimates and may vary due to factors outside our control (e.g., weather, carrier delays).

Shipping Fees

• Standard Shipping: $4.99 flat rate
• Free Standard Shipping on orders over $100
• Express Shipping: Calculated at checkout based on your location and order weight

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Lost or Damaged Packages

• If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact Us

For any questions about shipping, please email us at [email protected].